Refund policy

§ 8. Return Policy.

Your Right to Return:
Under the Consumer Contracts (Information, Cancellation and Cancellation Charges) Regulations 2013, you have the right to cancel your contract and return your items within 14 days of receiving them, without having to give a reason. You must notify us of your intention to cancel within this period by contacting us via e-mail: "info@pinmepiercing.com".

The Seller is liable to the Buyer who is a Consumer and an Entrepreneur referred to in § 2 point 11 of the Regulations in the event of non-compliance of the Goods with the Agreement, if the defect was found within two years from the date of delivery of the Goods to the Buyer, in accordance with the provisions of this paragraph.
If the Goods are inconsistent with the Agreement, the Buyer may request that they be repaired or replaced. The complaint should include: the Buyer's data, information about the Goods and the Order, description and date of occurrence of the defect in the Goods and the Buyer's request. The Buyer is also obliged to provide the original or copy of the Proof of Purchase or other proof of purchase of the complained Goods.
In order to facilitate the complaint procedure, the Seller provides a Complaint Form on the Online Store website, constituting Annex No. 1 to these Regulations.
Complaints should be submitted: a) in the case of paper form - by correspondence to the Seller's address: ul. Kosińskiego 2, 62-300 Września, b) in the case of e-mail - to the Seller's e-mail address: info@pinmepiercing.com.
The Seller undertakes to consider the complaint submitted by the Buyer within 14 days of its receipt. If information is not provided within the period referred to in the previous sentence, it is considered that the Seller has accepted the complaint.
The Seller may make a replacement if the Buyer requests repair, or the Seller may make a repair if the Buyer requests a replacement, if bringing the Goods into compliance with the Agreement in the manner chosen by the Buyer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Goods into compliance with the Agreement.
When assessing the excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of compliance of the Goods with the Agreement, the value of the Goods in accordance with the Agreement and excessive inconvenience for the Buyer resulting from a change in the method of bringing the Goods into compliance with the Agreement.
The Seller shall repair or replace the goods within a reasonable time from the moment when the Seller was informed by the Buyer about the lack of compliance with the Agreement, and without undue inconvenience to the Buyer, taking into account the specific nature of the Goods and the purpose for which the Buyer purchased them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, are borne by the entrepreneur.
The Buyer provides the Seller with Goods subject to repair or replacement. The Seller collects the Goods from the Buyer at his own expense.
If the Goods are inconsistent with the Agreement, the Buyer may submit a declaration of price reduction or withdrawal from the Agreement when: a) the Seller refused to bring the Goods into compliance with the Agreement, b) the Seller failed to bring the Goods into compliance with the Agreement, c) non-compliance of the Goods with the Agreement continues to occur even though the Seller has tried to bring the Goods into compliance with the Agreement, d) the lack of compliance of the Goods with the Agreement is so significant that it justifies a price reduction or withdrawal from the Agreement without first exercising the rights described in point 6 of this paragraph, e) it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Agreement within a reasonable time or without undue inconvenience to the Buyer.
The reduced price must be in such proportion to the price resulting from the Agreement that the value of the Goods inconsistent with the Agreement remains to the value of the Goods consistent with the Agreement.
The Entrepreneur shall return to the Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Buyer's declaration of price reduction.
The Buyer may not withdraw from the Agreement if the lack of compliance of the Goods with the Agreement is immaterial. It is presumed that the lack of conformity of the goods with the contract is significant.
If the lack of conformity concerns only some of the goods supplied under the contract, the consumer may withdraw from the contract only in respect of those goods, and also in respect of other goods purchased by the consumer together with the goods not in conformity with the contract, if the consumer cannot reasonably be expected to agreed to retain only goods consistent with the contract.
In the event of withdrawal from the Agreement, the Buyer shall immediately return the Goods to the Seller at the Seller's expense. The Seller returns the price to the Buyer immediately, no later than within 14 days from the date of receipt of the Goods or proof of its return.
The Seller refunds the price using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to a different method of return that does not involve any costs for him.
The provisions of this paragraph do not apply to the Entrepreneur (except for the Entrepreneur referred to in § 2 point 11 of the Regulations. The Seller's liability under the warranty towards Buyers who are Entrepreneurs is completely excluded.

§ 9. WITHDRAWAL FROM THE SALES AGREEMENT.
The Buyer who is a Consumer and an Entrepreneur referred to in § 2 point 11 of the Regulations has the right to withdraw from the Sales Agreement as a distance contract, without giving a reason, within 14 days from the date of receipt of the Goods, unless the exclusion referred to applies in point 9 of this paragraph.
Exercising the right referred to in the preceding point requires the Buyer to submit a declaration of withdrawal from the Sales Agreement within the specified period: a) in the case of paper form - by correspondence to the Seller's address: ul. Kosińskiego 2, 62-300 Września, b) in the case of e-mail - to the Seller's e-mail address: info@pinmepiercing.com.
In order to facilitate the submission of a declaration of withdrawal from the Sales Agreement, the Seller provides a sample declaration on the Online Store website, which constitutes Annex No. 2 to these Regulations.
When withdrawing from the Sales Agreement, the Buyer is obliged to return the Goods together with the original or copy of the Proof of Purchase or other proof confirming the purchase of the returned Goods, within 14 days from the date of submitting the declaration of withdrawal from the Sales Agreement. Returns of Goods covered by the declaration of withdrawal from the Sales Agreement, sent at the Seller's expense or cash on delivery, will not be accepted by the Seller.
The shipping costs of the returned Goods are borne by the Buyer.
The Buyer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The Seller returns to the Buyer the price of the Goods and the delivery costs incurred by the Buyer when purchasing the Goods (except for additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest method of delivering the Goods offered by the Seller), no later than within 14 days from the date on which the Seller was informed about the withdrawal from the Agreement.
The Seller refunds the payment using the same payment method used by the Buyer when purchasing the Goods, unless the Buyer expressly agreed to a different method of return.
The right to withdraw from the Sales Agreement referred to in this paragraph is not available in the case of:
a) provision of services, if the Seller has fully performed the service with the express consent of the Buyer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the Sales Agreement and has acknowledged this,
b) contracts regarding services for which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawing from the Sales Agreement,
c) Sales Agreements, the subject of which is a non-prefabricated item, manufactured according to the Buyer's specifications or intended to meet his individual needs,
d) Sales Agreements, the subject of which is an item that deteriorates quickly or has a short shelf life,
e) Sales Agreements, the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened by the Buyer after delivery,
f) specific Sales Agreements, the subject of which are items which, after delivery, due to their nature, are inseparably connected with other items,
g) Sales Agreements, the subject of which are alcoholic beverages, the price for which was agreed upon concluding the Sales Agreement and delivery may only take place after 30 days, and their value depends on market fluctuations over which the Seller has no control,
h) contracts in which the Buyer expressly requested that the Seller come to him for urgent repair or maintenance, provided that if the Seller additionally provides services other than those requested by the Buyer, or provides items other than spare parts necessary to perform the repair or maintenance - the Buyer has the right to withdraw from the contract in relation to additional services or items,
i) Sales Agreements the subject of which are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened by the Buyer after delivery,
j) delivery of newspapers, periodicals or magazines, with the exception of subscription contracts,
k) Sales Agreements concluded by public auction,
l) contracts for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the concluded contract specifies the day or period of service provision,
m) for the supply of digital content not delivered on a tangible medium, for which the Buyer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Buyer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract, and acknowledged it, and the Seller provided the Buyer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1. Acts.
Details regarding the exercise of the right to withdraw from the Sales Agreement - as a distance contract - are specified in the provisions of the Act.
The provisions of this paragraph do not apply to Buyers who are Entrepreneurs, in their case the right to withdraw from the Sales Agreement is excluded - which does not apply to Entrepreneurs referred to in §2 point. 11 of the Regulations.